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Top 10 ITIL Best Practices for Your Service Desk

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Top 10 ITIL Best Practices for Your Service Desk
Now into its third decade, ITIL, or Information Technology Infrastructure Library, was created in the 1980s under the guidance of the British Office of Government Commerce. ITIL is a method for organizing and delivering your IT services using best practices to help you give your team the utmost in efficiency, quality and collaboration. ITIL standardizes and formalizes the way service desk functions are delivered, among other IT elements.

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