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Top IT Service Desk Issues Facing the Healthcare CIO
The healthcare CIO is now in a position of direct influence on the quality of patient care. Doctors, pharmacists, administrators and medical research teams are more reliant than ever on electronic information and medical technology. As such, healthcare CIOs are gaining a stronger position to drive innovation, process change, and IT/business alignment. In healthcare, any system that is supporting a patient is not only business critical, its 24×7 availability is more critical than almost any other industry. These systems save lives every day and require robust support and help desk services to ensure they are meeting the unique requirements of clinical staff. Every patient that enters a healthcare facility is affected in some way by IT. When vital information and medical equipment that supports patients are unavailable, patient care is immediately impacted.
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