Webinars Can Improve Business Processes: Leveraging ReadyTalk and Salesforce.com for Better Customer Development
Webinars already help companies generate leads and convert them into sales. But, when paired with a customer relationship management system, webinar data can be integrated into business processes to help companies generate even more leads and sales. While companies can gather a lot of information about webinar registrants and attendees based on the information they fill out before joining the event and their behavior during the event, what matters most is what companies do with that information after the webinar. For most sales organizations, this follow-up activity is outlined and performed in a very strict fashion and tracked within their CRM system.
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