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Cloud Contact Center Solution Criteria Checklist

If you are starting to evaluate cloud contact center solutions, make sure you first download this checklist so you know the key questions you need to ask. And, find out how inContact stacks up.

2013 Contact Center & Customer Management Executive Priorities Report

This research identifies and offers insight on key trends in the customer management/contact center industry related to 2013-14 goals, strategies and budgeting plans.

Being Proactive and Generating Results

Learn to enhance customer service and boost results by anticipating and acting on customer needs and preferences through 5 basic tips.

Putting Workforce Optimization to Work

Learn how to deliver on the expectations of the mobile, multichannel customer requires companies to predict customer demand and manage agent resources more effectively through 5 basic tips.

Executive Insight: Multi-Sourcing

In response to this overwhelming demand to do more with less, one of the most common solutions to “cheaper” has been to cut labor costs through labor arbitrage or multi-sourcing.

inContact Three-Minute Introduction

Three-minute overview video of inContact featuring CEO Paul Jarman.

Making Sense of the Multichannel Contact Center

Learn how to build on your brand and create loyal customers in every channel.

The Cloud Contact Center Company

Learn more about how inContact can help you increase profitability.

Five Ways to Transform & Improve Your Call Center Culture

Five Ways to Transform & Improve Your Call Center Culture: Presented by Brandon Russell, Director of Operations, CLEARLINK.