KANA Express Overview

KANA Express Agent Experience

Make every customer service agent your best agent. With KANA Express Agent Experience you can integrate all service channels into a single agent desktop, making it easy to navigate customer contacts received via phone, email, chat, letter and in person.

KANA Express Web Experience

Offering customers a good web self service experience is critical to any organization’s customer service strategy. KANA Express Web Experience allows customers to easily resolve their own queries whether they are shopping, looking for information or seeking assistance.