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SUBSCRIPTION BILLING

Aria Systems Subscription Billing Platform Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Small to medium-sized businesses and large enterprises

Select Customers

AAA, Adobe, Audi, Automatic, Blackboard

About Aria Subscription Billing Platform

Aria Systems Subscription Billing PlatformThe Aria Systems Subscription Billing Platform is a SaaS-based subscription billing software solution that automates key pieces of the subscriber relationship, including customer acquisition, service activation, usage tracking, pricing and discounting, billing and payments, dunning, event notification, channel management and customer care. The system acts as a hub to manage multiple pricing models, products/services and sales channels.

The Aria Platform provides pre-built connectors with core systems such as Salesforce.com and NetSuite; electronic payment gateways, such as First Data and PayPal; and tax engines, including Avalara, BillSoft, Sabrix and Vertex. The platform’s APIs integrate with key enterprise applications such as accounting, CRM, business intelligence, ERP and HR systems.

About Aria Systems
Aria Systems is a provider of cloud billing and subscription management solutions for Global 2000 companies. The Aria Subscription Billing Platform is the industry’s only enterprise-class solution that automates the entire subscriber lifecycle for all recurring revenue models. Disney, Pitney Bowes, Ingersoll Rand, EMC, Internap, VMware, Taleo and HootSuite all rely on Aria Systems for fast time-to-market, low operational costs and monetization flexibility.

Aria Systems was founded by five self-proclaimed “billing geeks” in Pennsylvania, all of whom previously worked for LaserLink.net (an Internet Service Provider). At LaserLink, the team saw that most customers were using multiple vendors to handle credit card transactions and that there was no common interface to manage customer activities, such as self-service, multi-tenant billing and payments. So, the group decided to design and build a platform to do exactly that – specifically for ISPs. Following Covad Communications’ acquisition of LaserLink in 2002, the team rented a former ice cream shop in Philadelphia and created an enterprise-friendly billing and customer management platform accessible via the Internet – at a time when the acronym “SaaS” didn’t yet exist. One year later, the Aria Systems Billing Platform was born.

Aria Subscription Billing Platform Key Features

  • Invoicing & Payments: cross-checks entitlement information with customer charges, calculates total bill, applies appropriate taxes, generates invoices and fully supports the payments and collections process.
  • Dynamic Service Management: automates key processes throughout the subscriber lifecycle including dunning, entitlement management and event notifications.
  • Products & Pricing: provides flexible and easily configurable product catalog with robust pricing and discounting capabilities.
  • Actionable Analytics: offers complete library of reports spanning financial information, customer information, usage and other areas.
  • Channel Management: enables companies to group customers, plans, prices and their associated activities into meaningful “buckets”.
  • Customer Care: automates communication with customers based on different events, such as a payment received, failed payment or expiring credit card.

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