Portage Communications Review

Product Snapshot

Product Pricing

Product is available for $2800 to $6800 depending on the size of the call center.

Technology

Platform is an on-premise solution.

Customer Focus

Vendor works with small to midsized call centers.

Select Customers

British Airways, Hewlett Packard, GE Capital Mortgage, Harborview Medical Center, Kaiser Permanente

About Portage Communications

Portage Communications is human resource software that facilitates call center agent scheduling through multiple product options designed to support user-specific requirements. Product options and functionalities include:

AgentTime – creates optimized agent schedules based on imported call volume forecasts and average call length per time period data
Call Center Designer – assesses call center efficiency in order to provide actionable insights and improvement suggestions
SimACD – call center staffing ‘what if’ simulation tool that determines agent requirements based on account caller abandonment, call blockage, re-dial behavior and ring delay data

About the Company

Portage Communications was founded in 1995.

Portage Communications Key Features

Staffing modules based on agent availability, priority and preferences
Shift assignments designed to include inbound or blended outbound phone duty, email or chat
Agent break, lunch, meeting and training time management
Supports blended and multi-channel call centers
AgentTime designed to support implementation on multiple workstations after purchase