The results analyzed in this report indicate that a holistic approach to servitization is important in order to achieve peak revenue and profitability from service as a manufacturer or service-centric organization.
Usually, field service management (FSM) software should be integrated with customer relationship management (CRM) because both use customer information. This ensures a customer’s needs and expectations can be addressed regardless of whether they are interacting with a CRM user, a field service technician or someone else in the service organization.
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Kiva Logic is an ecommerce solution for home delivery businesses used by veggie delivery companies, pet food delivery companies, farmers, CSAs, and other home delivery based businesses. The platform provides a website for customers to sign up, shop, checkout, and manage account information, as well as an admin side that allows business owners to control business operations, including billing, customer management, products, inventory, deliveries, discounts, and routes.
No other ERP provider knows distribution like we do. Epicor is focused on the things that matter to you—work queues, PO variance queues, kitting, assembly and production orders, advanced inventory forecasting, VMI, and special project pricing. We build our software using industry best practices and over 45 years of distribution experience.
Established in 1985, Emergent Safety Supply is a distributor of janitorial and safety products—ranging from earplugs and gloves to high-end equipment for confined space and fall protection. Emergent Safety Supply has developed a reputation as an innovator of safety solutions, bringing new products and services to its marketplace.
Named to North Carolina’s “Mid-Market Fast 40” list in 2014, Duncan-Parnell Inc. is a distributor and service provider for professional equipment, serving the AEC (architectural/engineering/construction) market including contractors, surveyors and designers. According to CFO Vicki Hafele, “In the service arena, we are a digital and large color printer, we provide service and training on all the equipment we sell, and we have major repair centers for surveying/mapping equipment.
Birmingham Fastener, Inc. is a leading manufacturer and distributor of fasteners for structural steel fabrication, metal building manufacturers, transportation, water works and utilities, original equipment manufacturers, agricultural equipment manufacturers, construction, and maintenance repair operators (MRO).
Enterprise Resource Planning (ERP) has come a long way in less than 20 years. Originally focusing on automating back-office functionality that didn’t involve customers, ERP soon evolved to include several phases of a business’ transactional operations.
One would be hardpressed to find a distribution executive who doesn’t agree that the future of their industry is digital. Business-to-business distributors have long been behind the times when it comes to technology innovation—and slow to adopt it. Nonetheless, distributors have gradually been implementing or upgrading software and business tools and hiring more tech-savvy employees to increase the digital element of their culture.