BazaarVoice Conversations is a community forum platform that enables businesses to create online communities that focus on engaging with consumers through ratings and reviews, questions and answers, and use stories from past and present customers. The software enables retailers to create campaigns based on consumer feedback, share consumer-curated content through social media channels, and allows users to gather content in multiple formats including written opinions, photos and videos.
BazaarVoice Connections is customer engagement software that enables online retailers to connect with shoppers and respond to customer questions. The software is designed to notify customers when their question has been answered, displays personalized interactions to be used a future resource for customers with same or similar questions and enables companies to connect to users in real-time.
Bazaarvoice Intelligence is business intelligence software module incorporated within the Bazaarvoice Conversations platform. The module allows companies to gain insight into consumer buying habits and trends, condenses data concerning products, services and features consumers search for and purchase, and analyzes company product ratings and reviews.
Bazaarvoice Curations is social marketing software that enables users to curate social media content tailored for the user’s specific marketing campaigns. The platform collects, manages and displays social content, is equipped with content moderation and filtering tools, and provides users with a Lifestyle Gallery that works as a branded repository for gathering content from across social networks.
