A Day in the Life of a US Information Worker
This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools.
Browse Business Software Categories
C
Citrix: Cut Costs and Drive Efficiency of Virtual Teams
Discover the benefits of combining Web and audio conferencing to improve team communication, reduce costs and increase efficiency with remote employees.
Citrix: Instantly Connecting Developers Across the Miles
While nothing beats face-to-face communication, online collaboration tools are gaining popularity for bringing development teams together.
Five Tips for Better Virtual Meetings
This new Harvard Management Update provides five proven strategies for delivering productive virtual meetings. From encouraging participant engagement to alternating time zone scheduling, discover how to energize your virtual meetings.
GoToAssist White Paper: ASP – The Great Customer Experience
There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful.
GoToAssist White Paper: Driving IT Help Desk Efficiency with Customer Centric Remote Support
The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That’s why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
Customer Intimacy with Assisted Support
Self-service continues to rock the support world because it drastically frees up representatives’ time and reduces expenses. But are there hidden costs of self-service?
Measuring the Business Impact of Support
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured – despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.
Delivering Improved Service More Efficiently
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today’s economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.
It’s Time to Review – and Renew – Your Telecommuting Policy
Most companies will save money by formalizing their telecommuting policies and standardizing support practices. Informal policies and ad hoc support result in inconsistencies about who can telecommute and what costs the company covers. Additionally, absent a formal policy, IT support costs will be higher when nonstandard and personal devices are connecting to the network.