Service organizations, both large and small, are always evaluating ways to raise productivity, respond to customers more quickly, speed issue resolution times, trim service delivery costs, and more . . . all while boosting customer loyalty. This is true for all organizations that deliver goods or services to customers, whether those customers are consumers, retail outlets, hospitals, manufacturers, or a multitude of other businesses and industries.
When your key assets are production vessels which work offshore in dozens of places around the globe, and were specially converted by engineering and shipyard partners under a complex, multi-year process, those qualities drive particular enterprise software needs. That is why selection of enterprise resource planning (ERP) by companies that own and operate floating production & offloading (FPSO) vessels brings with it a unique set of system capabilities to consider.
There are three measurable benefits from deploying a range of solutions with IFS Applications that long-standing IFS customer Miller-St. Nazianz is enjoying. IFS Applications is enabling Miller to fulfill its mission of providing the world’s agricultural producers with innovative and reliable crop protection and storage equipment, and superior service to enable them to increase their productivity and profitability.
Managing, manufacturing and supporting a broad portfolio of agricultural equipment products for maximum profit are a challenge. But Miller-St. Nazianz is running its product development, manufacturing, parts and aftermarket service in a single instance of IFS Applications, delivering total product lifecycle management (PLM) benefits.
Thanks to IFS Field Service Management, TH Hill, has achieved greater business transparency and can focus on the value aspects of its offering to its customers in the oil and gas industry around the globe. The enterprise software from IFS has also helped the US-based engineering and quality management consultancy to grow its revenue as a result of the higher degree of process automation it enables and the fact that resource management capabilities are considerably enhanced.
IFS PLM is a product lifecycle management platform fully integrated within the IFS Applications ERP suite that easily matches the PLM needs of a broad range of industries. The solution helps support the process of designing, manufacturing and operating a product until the end of its lifecycle.
IFS Field Service Management optimizes all parts of the field service lifecycle as an integrated solution within the IFS Applications software solution. IFS is capable of scheduling for thousands of field service technicians in real time, handling mission critical situations with accurate decision-making.
IFS Enterprise Asset Management is a part of the IFS Applications ERP solution, which is capable of handling complete control of assets and other organizational needs. The solution includes not only maintenance scheduling and work orders, but users can add additional modules such as human resources, purchasing, risk management, finance, document management and more to support the entire asset lifecycle. IFS manages assets with its equipment repository, preventive maintenance, condition based maintenance, measurement management, RCM, spare part management and shut down preparation.
IFS Applications is an integrated ERP software solution that manages four core processes: project management, manufacturing, supply chain management and asset management. Combined with various solutions such as HR, financials, CRM and more, IFS Applications is a comprehensive ERP solution that can manage all of your business needs.
Motorola Canada, a division of the global communications leader, had just won a huge contract. They would be supplying and supporting the communications for the police, fire and emergency services for the province of Quebec. To do that effectively, they needed to fully automate their mission-critical field service processes, including call center, scheduling and install base management. They wanted to extend the solution out to the field via a mobile component, and needed a web-portal that subcontractors could use to report their parts usage.
Finally, the solution needed to be presented in multiple languages to support the end-user base.