Product is available as both an on-premise solution and as a SaaS solution that requires no additional hardware.
Vendor works primarily with enterprises and growing midsize businesses, especially manufacturing, commercial service companies, aftermarket repair, and businesses with reverse logistics and depot repair.
IFS Field Service Management covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. The company helps organizations to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
About the Company
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of the company’s people and solutions, together with commitment to their customers, has made IFS a recognized leader and the most recommended supplier in their sector. The IFS team of 3,500 employees supports more than one million users worldwide from a network of local offices and through their growing ecosystem of partners. For more information, visit: IFSworld.com.
IFS Field Service Management Key Features
An end-to-end solution for the full-service lifecycle
Available as an on-premise and as a SaaS solution
Call center capabilities include CRM integration, case management, queue management, escalation, and dispatch
Field service planning, scheduling, and optimization in real-time
Mobile connectivity for field technicians to manage time, track truck inventory and expenses, and have access to customer information while in the field
Customer and partner portals
Contract, warranty, spare parts, and project management
Reverse logistics and depot repair functionality which includes loan units, exchanges, shipments, accessories, information logs, and disposition
Can integrate with IFS Applications and other major ERP systems
IFS Field Service Management Videos
White Papers and Demos
What to Look For in an Enterprise Resource Planning System White Paper provided by IFS ERP is a technology strategy that integrates a set of business functions, such as finance, HR, and purchasing, with operational aspects, such as manufacturing or distribution, through tight linkages from operational business transactions to financial records. If you are planning to implement an ERP system, there are multiple areas to consider.
Enterprise Software Usability and Digital Transformation White Paper provided by IFS Digital Transformation may be defined in a number of different ways by analysts or enterprise software vendors. But at its heart is the idea that as we use more digital technologies, those technologies change the way we live and, more pointedly, the way we conduct commerce and do business. Businesses are introducing new technologies in innovative ways to reduce cost, create new revenue opportunities and improve the customer experience.
Discover Why Field Service Companies are Moving to Servitization Business Models White Paper provided by IFS Field service organizations are looking for new innovative ways to maximize operational efficiency and reduce operational costs. This change has created a fundamental shift in the industry, from expectations through to functionality and approach. As product-based companies move towards a service-based performance model, the shift from commoditization to servitization has become more evident as the way forward.
Driving Manufacturing Efficiency in a World of Disruptive Technology White Paper provided by IFS 76% of manufacturers will increase their use of smart devices or embedded intelligence in two years. While technology can be beneficial and necessary, the key to success will be the ability to distinguish between what is new and what is useful.
Software Selection for High Tech and Industrial Manufacturing White Paper provided by IFS Manufacturers and high-tech companies today understand that change presents a constant challenge. Competition can come from anywhere on the globe at breathtaking speed, and risk and opportunity are often closely coupled. Keeping risk at bay, and identifying and seizing opportunity, are traits of companies that thrive in this environment. Enterprise (ERP) software is one of the main tools modern manufacturers leverage to grasp the opportunities that arise from successfully meeting challenges
IFS Field Service Management Associa Customer Story Case Study provided by IFS Property management company Associa has leveraged cloud technology to improve efficiency and work order management for its mobile service force. By implementing IFS Field Service Management (FSM) solution, Associa was able to accomplish:
Improved service level agreement (SLA) oversight and compliance
Standardize its work order processes
Increase billable hours
IFS Field Service Management NEE Customer Story Case Study provided by IFS Never saying no to your customers is a sizeable undertaking for any enterprise, especially in a complex business like NEE’s. NEE, a distributor of energy-related equipment throughout Canada, implemented IFS Field Service Management so that it could turn its challenges into profitable business opportunities, enter new business areas and expand its offering.