Product is available as both an on-premise solution and as a SaaS solution that requires no additional hardware.
Vendor works primarily with enterprises and growing midsize businesses, especially manufacturing, commercial service companies, aftermarket repair, and businesses with reverse logistics and depot repair.
IFS Field Service Management covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. The company helps organizations to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
About the Company
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of IFS’ people and solutions, together with commitment to their customers, has made IFS a recognized leader and the most recommended supplier in their sector. The IFS team of 3,500 employees supports more than 10,000 users worldwide from a network of local offices and through their growing ecosystem of partners. For more information, visit: IFSworld.com.
IFS Field Service Management Key Features
An end-to-end solution for the full-service lifecycle
Available as an on-premise and as a SaaS solution
Call center capabilities include CRM integration, case management, queue management, escalation, and dispatch
Field service planning, scheduling, and optimization in real-time
Mobile connectivity for field technicians to manage time, track truck inventory and expenses, and have access to customer information while in the field
Customer and partner portals
Contract, warranty, spare parts, and project management
Reverse logistics and depot repair functionality which includes loan units, exchanges, shipments, accessories, information logs, and disposition
Can integrate with IFS Applications and other major ERP systems
IFS Field Service Management Videos
White Papers and Demos
Enterprise Software Mobility and Digital Transformation White Paper provided by IFS This research report by industrial executives in North America studies the impact that enterprise software mobility has on an industrial organization’s ability to digitally transform their operation. While organizations use technology in different ways, each of the study’s respondents is, to varying degrees, prepared to realize the benefits of digital transformation.
3 Tips For Integrating Field Service Management Software with ERP White Paper provided by IFS Imagine the benefits of seamlessly integrating your organization's field service management software with your enterprise resource planning (ERP) solution. The systems could share data in real time and you could streamline your operation and serve your customers better.
Three oilfield service problems and how to solve them with mobile software White Paper provided by IFS In this white paper, we explore three oilfield service problems that can be solved using mobile software.
With demand for oilfield services pushing up against the constraint of capacity, service companies in this market space face a unique set of challenges. They must maintain a level of service adequate to grow and retain a customer base. At the same time, they must rapidly formalize and scale existing processes as their organizations grow.
Why and how to integrate IFS Field Service Management software with popular CRM software White Paper provided by IFS Usually, field service management (FSM) software should be integrated with customer relationship management (CRM) because both use customer information. This ensures a customer’s needs and expectations can be addressed regardless of whether they are interacting with a CRM user, a field service technician or someone else in the service organization.
Why GDPR must be baked into your enterprise software White Paper provided by IFS Register Now to Download this FREE Vendor Whitepaper
Can you really prepare for General Data Protection Regulation (GDPR) compliance with software that is bolted onto the outside of your enterprise resource planning (ERP) or field service management software?
In this white paper, we look at some of the risks you are exposed ...
What to Look For in an Enterprise Resource Planning System White Paper provided by IFS ERP is a technology strategy that integrates a set of business functions, such as finance, HR, and purchasing, with operational aspects, such as manufacturing or distribution, through tight linkages from operational business transactions to financial records. If you are planning to implement an ERP system, there are multiple areas to consider.
Enterprise Software Usability and Digital Transformation White Paper provided by IFS Digital Transformation may be defined in a number of different ways by analysts or enterprise software vendors. But at its heart is the idea that as we use more digital technologies, those technologies change the way we live and, more pointedly, the way we conduct commerce and do business. Businesses are introducing new technologies in innovative ways to reduce cost, create new revenue opportunities and improve the customer experience.
Discover Why Field Service Companies are Moving to Servitization Business Models White Paper provided by IFS Field service organizations are looking for new innovative ways to maximize operational efficiency and reduce operational costs. This change has created a fundamental shift in the industry, from expectations through to functionality and approach. As product-based companies move towards a service-based performance model, the shift from commoditization to servitization has become more evident as the way forward.