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FIELD SERVICE MANAGEMENT

IFS Field Service Management Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as both an on-premise solution and as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works primarily with enterprises and growing midsized businesses, especially manufacturing and commercial service companies.

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About IFS Field Service Management

IFS Field Service Management IFS Field Service Management covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. The company helps organizations to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

IFS CUSTOMERS REPORT:

  • Technician productivity up 40%
  • Service response times improved 15–20%
  • First-time fix rates up 10–20%
  • Asset uptime improved 10%
  • Travel and overtime costs down 15%
About the Company

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of the company’s people and solutions, together with commitment to their customers, has made IFS a recognized leader and the most recommended supplier in their sector. The IFS team of 3,500 employees supports more than one million users worldwide from a network of local offices and through their growing ecosystem of partners. For more information, visit: IFSworld.com.

 

IFS Field Service Management Key Features

  • An end-to-end solution for the full-service lifecycle
  • Available as an on-premise and as a SaaS solution
  • Call center capabilities include CRM integration, case management, queue management, escalation, and dispatch
  • Field service planning, scheduling, and optimization in real-time
  • Mobile connectivity for field technicians to manage time, track truck inventory and expenses, and have access to customer information while in the field
  • Customer and partner portals
  • Contract, warranty, spare parts, and project management
  • Reverse logistics and depot repair functionality which includes loan units, exchanges, shipments, accessories, information logs, and disposition
  • Can integrate with IFS Applications and other major ERP systems

 

IFS Field Service Management Videos

 

White Papers and Demos

What to Look For in an Enterprise Resource Planning System
White Paper provided by IFS
ERP is a technology strategy that integrates a set of business functions, such as finance, HR, and purchasing, with operational aspects, such as manufacturing or distribution, through tight linkages from operational business transactions to financial records. If you are planning to implement an ERP system, there are multiple areas to consider.
Enterprise Software Usability and Digital Transformation
White Paper provided by IFS
Digital Transformation may be defined in a number of different ways by analysts or enterprise software vendors. But at its heart is the idea that as we use more digital technologies, those technologies change the way we live and, more pointedly, the way we conduct commerce and do business. Businesses are introducing new technologies in innovative ways to reduce cost, create new revenue opportunities and improve the customer experience.
Discover Why Field Service Companies are Moving to Servitization Business Models
White Paper provided by IFS
Field service organizations are looking for new innovative ways to maximize operational efficiency and reduce operational costs. This change has created a fundamental shift in the industry, from expectations through to functionality and approach. As product-based companies move towards a service-based performance model, the shift from commoditization to servitization has become more evident as the way forward.

 

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