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IFS Field Service Management Review

Product Snapshot

Product Pricing

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Product is available as both an on-premise solution and as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works primarily with enterprises and growing midsize businesses, especially manufacturing, commercial service companies, aftermarket repair, and businesses with reverse logistics and depot repair.

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About IFS Field Service Management

IFS Field Service Management IFS Field Service Management covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. The company helps organizations to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

About the Company

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of IFS’ people and solutions, together with commitment to their customers, has made IFS a recognized leader and the most recommended supplier in their sector. The IFS team of 3,500 employees supports more than 10,000 users worldwide from a network of local offices and through their growing ecosystem of partners. For more information, visit:


IFS Field Service Management Key Features

  • An end-to-end solution for the full-service lifecycle
  • Available as an on-premise and as a SaaS solution
  • Call center capabilities include CRM integration, case management, queue management, escalation, and dispatch
  • Field service planning, scheduling, and optimization in real-time
  • Mobile connectivity for field technicians to manage time, track truck inventory and expenses, and have access to customer information while in the field
  • Customer and partner portals
  • Contract, warranty, spare parts, and project management
  • Reverse logistics and depot repair functionality which includes loan units, exchanges, shipments, accessories, information logs, and disposition
  • Can integrate with IFS Applications and other major ERP systems


IFS Field Service Management Videos


White Papers and Demos

Gain the Advantage with Greater Efficiency in Manufacturing
White Paper provided by IFS
Speed and accuracy of response is often the difference between winning and losing new business. For manufacturers, this is most clear when estimating or responding to new bid opportunities. Your business must be able to react quickly and quote accurately to gain a competitive edge.
Mastering Estimate to Complete and Estimate at Completion in Manufacturing ERP
White Paper provided by IFS
Manufacturers and industrial companies involved with complex or capital equipment are by nature project-oriented. For all project manufacturers, they must maintain profitability, which is a challenge, but is sometimes even more difficult
Proactive Quality Assurance Supported by ERP in the Food and Beverage Industry
White Paper provided by IFS
Being able to provide product and lot traceability has become a critical requirement in the food & beverage industry. Food safety regulations mandate that companies have in place quality control plans and documented procedures, while customers may demand that lot traceability be demonstrated to as part of a supplier audit, to ensure recalls can be managed effectively.
ERP for Food and Beverage Compliance
White Paper provided by IFS
Managing reverse logistics and depot repair, or all operations related to the reuse of products and materials, is a growing challenge for B2C and B2B manufacturers, retailers and service organizations. Despite the difficulties, addressing reverse logistics issues should be a priority for any product-based service business engaged in aftermarket repair services.
How Digital Transformation is Changing Manufacturing
White Paper provided by IFS
Thanks to the steady progression of technology adoption in manufacturing, significant changes are already apparent in the results of a primary research study of 200 industrial executives in North America.
IFS Applications for Manufacturing
White Paper provided by IFS
IFS Applications turns manufacturing challenges into opportunities and removes the hassle from your day-to-day business. Whatever mode—or modes—of manufacturing you employ, user-friendly IFS Applications increases productivity and helps you keep an eye on the bottom line.
Enterprise Software Mobility and Digital Transformation
White Paper provided by IFS
This research report by industrial executives in North America studies the impact that enterprise software mobility has on an industrial organization’s ability to digitally transform their operation. While organizations use technology in different ways, each of the study’s respondents is, to varying degrees, prepared to realize the benefits of digital transformation.
3 Tips For Integrating Field Service Management Software with ERP
White Paper provided by IFS
Imagine the benefits of seamlessly integrating your organization's field service management software with your enterprise resource planning (ERP) solution. The systems could share data in real time and you could streamline your operation and serve your customers better.
Maximize Uptime and Minimize Lifecycle Costs with IFS's Enterprise Asset Management Solution
White Paper provided by IFS
If your organization depends on the reliability of its plant and equipment, IFS's enterprise asset management (EAM) solution can help you improve your bottom line. Unlike most enterprise software packages, IFS takes a holistic approach to asset management that enables you to maximize profitability.
Three oilfield service problems and how to solve them with mobile software
White Paper provided by IFS
In this white paper, we explore three oilfield service problems that can be solved using mobile software. With demand for oilfield services pushing up against the constraint of capacity, service companies in this market space face a unique set of challenges. They must maintain a level of service adequate to grow and retain a customer base. At the same time, they must rapidly formalize and scale existing processes as their organizations grow.


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