Product is available as both an on-premise solution and as a SaaS solution that requires no additional hardware.
Vendor works primarily with enterprises and growing midsize businesses, especially manufacturing, commercial service companies, aftermarket repair, and businesses with reverse logistics and depot repair.
IFS Field Service Management covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. The company helps organizations to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
About the Company
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of IFS’ people and solutions, together with commitment to their customers, has made IFS a recognized leader and the most recommended supplier in their sector. The IFS team of 3,500 employees supports more than 10,000 users worldwide from a network of local offices and through their growing ecosystem of partners. For more information, visit: IFSworld.com.
IFS Field Service Management Key Features
An end-to-end solution for the full-service lifecycle
Available as an on-premise and as a SaaS solution
Call center capabilities include CRM integration, case management, queue management, escalation, and dispatch
Field service planning, scheduling, and optimization in real-time
Mobile connectivity for field technicians to manage time, track truck inventory and expenses, and have access to customer information while in the field
Customer and partner portals
Contract, warranty, spare parts, and project management
Reverse logistics and depot repair functionality which includes loan units, exchanges, shipments, accessories, information logs, and disposition
Can integrate with IFS Applications and other major ERP systems
IFS Field Service Management Videos
White Papers and Demos
Gain the Advantage with Greater Efficiency in Manufacturing White Paper provided by IFS Speed and accuracy of response is often the difference between winning and losing new business. For manufacturers, this is most clear when estimating or responding to new bid opportunities. Your business must be able to react quickly and quote accurately to gain a competitive edge.
Proactive Quality Assurance Supported by ERP in the Food and Beverage Industry White Paper provided by IFS Being able to provide product and lot traceability has become a critical requirement in the food & beverage industry. Food safety regulations mandate that companies have in place quality control plans and documented procedures, while customers may demand that lot traceability be demonstrated to as part of a supplier audit, to ensure recalls can be managed effectively.
ERP for Food and Beverage Compliance White Paper provided by IFS Managing reverse logistics and depot repair, or all operations related to the reuse of products and materials, is a growing challenge for B2C and B2B manufacturers, retailers and service organizations. Despite the difficulties, addressing reverse logistics issues should be a priority for any product-based service business engaged in aftermarket repair services.
How Digital Transformation is Changing Manufacturing White Paper provided by IFS Thanks to the steady progression of technology adoption in manufacturing, significant changes are already apparent in the results of a primary research study of 200 industrial executives in North America.
IFS Applications for Manufacturing White Paper provided by IFS IFS Applications turns manufacturing challenges into opportunities and removes the hassle from your day-to-day business. Whatever mode—or modes—of manufacturing you employ, user-friendly IFS Applications increases productivity and helps you keep an eye on the bottom line.
Enterprise Software Mobility and Digital Transformation White Paper provided by IFS This research report by industrial executives in North America studies the impact that enterprise software mobility has on an industrial organization’s ability to digitally transform their operation. While organizations use technology in different ways, each of the study’s respondents is, to varying degrees, prepared to realize the benefits of digital transformation.
3 Tips For Integrating Field Service Management Software with ERP White Paper provided by IFS Imagine the benefits of seamlessly integrating your organization's field service management software with your enterprise resource planning (ERP) solution. The systems could share data in real time and you could streamline your operation and serve your customers better.
Three oilfield service problems and how to solve them with mobile software White Paper provided by IFS In this white paper, we explore three oilfield service problems that can be solved using mobile software.
With demand for oilfield services pushing up against the constraint of capacity, service companies in this market space face a unique set of challenges. They must maintain a level of service adequate to grow and retain a customer base. At the same time, they must rapidly formalize and scale existing processes as their organizations grow.