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Help Desk Videos

Zendesk Overview Demo


The new Zendesk, built for speed, simplicity and beauty

KANA Enterprise Agent Experience


Customer service agents are literally the heartbeat of a customer service organization. See how the KANA Enterprise Agent Experience makes the agent's job so much easier and their service levels substantially better. The KANA Enterprise Agent Desktop provides a fully integrated experience with deep awareness of the context of each customer interaction. Agents always have the right information right when they need it.

KANA Enterprise Web Experience


The key to positive Web self-service is personalization. See how the KANA Enterprise Web Experience is a win-win for companies and customers. It combines knowledge management, case management and process management to meet customers' insatiable demands for doing more online while helping you drive down the overall cost of great customer service. Context makes it personal. Consistency makes it effective. You make it a positive experience.

KANA Express Agent Experience


Make every customer service agent your best agent. With KANA Express Agent Experience you can integrate all service channels into a single agent desktop, making it easy to navigate customer contacts received via phone, email, chat, letter and in person.

PhaseWare Tracker Incident Manager

PhaseWare Inc

Overview of the Incident Manager functionality within the PhaseWare Tracker application.

PhaseWare Customer Support

PhaseWare Inc

An overview of PhaseWare's Customer Support Software Applications.

ClickDesk Wonderful Combo - live chat, lite helpdesk, browser phone & social toolbar for websites


ClickDesk is a cloud based live chat tool with wonderful combo features - fastest live chat, lite helpdesk, browser phone and social toolbar.

UpToMarket, The Online Solution to Manage Your Dealer, Partners & Stores


UpToMarket is your online software solution to manage your partners, dealers, stores, and franchisees.

What is Zoho?

Zoho Corporation

With over 20 Business, Productivity & Collaboration applications, Zoho offers significant advantages to run your business online. This video provides a very high level view on where Zoho fits in.

Magento + Brightpearl Integration : Install + Setup


Installing the Magento integration and setting up Brightpearl.

FlowCentric in 49 Seconds

FlowCentric Technologies

Rent IT - The Perfect Video Rental System in 49 Seconds, as viewed in the Classic Navigator.

PhaseWare Software Overview

PhaseWare Inc

Overview of the PhaseWare Tracker software product suite.

FrontRange HEAT Help Desk Software Demo


Watch a demo of FrontRange HEAT.

HEAT Help Desk Reporting - Automated Reports Delivery


Deliver real-time information to enhance IT support processes and drive decisions.