To proactively manage assets over their entire lifecycle, firms must strive for enterprise-wide visibility and context into utilization, service accounts and historical records.
While application development conjures up many thoughts, the fundamental core lies in the knowledge gained and used throughout the development process. In today's competitive software development environment, the silo-based models will no longer support the ever-changing demands of large distributed organizations.
TechExcel DevSuite is built with the best-practice that specifications - from ideas, to formal specifications, to competitive information to issue resolution and customer insight - is central to any product development initiative. By eliminating the silos of data that exist between different teams and in different locales, specification-driven development helps enterprises dramatically transform their development processes, increasing both the efficiency and overall quality of their end products.
New graphical workflow modeling, a knowledge base search engine with auto-suggest, and an integrated employee web portal for self-service makes the latest version of TechExcel HelpDesk a viable solution for any size business. TechExcel HelpDesk provides the flexibility and process control to help meet your help desk, IT service, and change management needs. This demo shows some of the most important features of TechExcel HelpDesk.
With budget cut, resources maxed out, and deadlines quickly approaching, isn't it time to get more value from your issue tracking software? TechExcel DevTrack has a proven track record of enabling teams to do more with less!
Businesses increasingly view information technology as a strategic investment - an investment that is expected to align with the larger goals of the company and deliver competitive advantages. Well-defined IT service management processes ensure that the business is not only ready for change, but that it may take a proactive approach and push for changes that make the company more competitive and profitable.
TechExcel ServiceWise is a powerful and versatile change management solution that enables businesses to define a framework for managing, tracking, and enforcing their business processes and to ensure that all stakeholders are “in the loop” throughout the change life cycle.