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About Numara Help Desk Software

Founded in 1991, Numara Software, Inc., (formerly the Blue Ocean business unit of Intuit), is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments.

Numara Software Customer Service

The company’s two flagship products, Numara Software Track-It! and Numara Software FootPrints, make it the service desk management leader in small to mid-sized enterprises, serving IT and support professionals at more than 50,000 customer sites worldwide.

As the most installed help desk and asset management solution in the world, Numara Software Track-It! has helped IT professionals at more than 45,000 customer sites track 14 million assets.

Numara Software FootPrints is the 100% web-based, ITIL compatible service desk software for help desk and customer support automation that puts control back into the hands of the support manager. FootPrints solutions have been implemented at more than 2,400 organizations worldwide to streamline and automate support operations for mid-sized organizations, departments in large organizations, and small organizations. The FootPrints software and services line has been in the market for 10 years.

Numara’s software is used by small-to-mid-sized enterprises (SME) ranging from 50-10,000 employees and 1-350 agents on average, requiring service desk management for internal and/or external customer support. The company also serves very large customers, with many more agents. The company’s focus is on the education, healthcare, financial services, manufacturing, government, legal, technology and retail industries.

The company’s software has received several awards. Numara Software Track-It! was awarded the “Best HelpDesk Software” and a “Reader’s Choice” recognition by Windows and Net Magazine.