Designed to tackle mid-to-large organizations’ issues regarding service management, Service Desk is an innovative solution that provides end-to-end management of IT services.
Organized around the customer support activity, PS’Soft Service Desk addresses service management issues as described by ITIL: management of calls, incidents, problems, known errors, solutions, control of configurations and changes, supervision of service levels.
Native integration with the Asset Management Suite repository guarantees that calls and incidents are processed more efficiently, thus optimizing services supplied to users. It makes it easier as well to forecast disruptions.
A customer-focused approach based on a profile-based portal and advanced selfservice features: online incident recording and management, knowledge base access, reports on SLA compliance, announcements on events that impact IT departments, etc. PS’Soft Service Desk offers a single point of contact between the users and the IT departments.
Workflow management based on ITIL standards – Service Desk integrates management of key processes related to changes, incidents and problems in your organization. This technology allows you to automate certain tasks, ensure dynamic, proactive tracking of files, and benefit from advanced application integration.
A configurable and open-ended solution – Service Desk is a client/server and Webbased solution designed to address various customer support issues. Whether your support teams are centralized, deployed on several sites, outsourced, or even organized on an international scale, you can personalize and tailor the solution to the needs of your organization.
PS’Soft is a global provider of business-oriented Asset Management, Service Management and Software License Compliance solutions. With over fifteen years experience and thousands of successful deployments, PS’Soft guides organizations to develop sound asset and service management processes – whether based on ITIL, other industry standards or an organization’s unique process requirements. And unlike complex frameworks, PS’Soft’s suite of scalable applications is adaptable, provides quick time to value and easily integrates with an existing IT infrastructure.