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Successful SSO Selection — 37 Critical Questions to Ask

Selecting the right single sign-on solution (SSO) for your organization can be a daunting task. Competing solutions offer varying levels of application support, management overhead, and potentially confusing (and counter-productive) cost structures. These questions can help you collect and organize the critical information you need to make a well-informed decision for your organization.

Password Peril: The Frontline Security Challenge in the SaaS Age

As enterprises large and small shift their information to the cloud, an explosion of SaaS tools are making it easier than ever for employees to collaborate and innovate. As a result, online security is increasingly being pushed to the forefront as a major corporate expense. Yet, 89% of the global information workforce lack clarity on how security applies to the cloud.

The Data Warehouse Dilemma

In the category of late bloomers, business intelligence (BI) and data warehousing can be added to the list. In use for more than 20 years, BI and
data warehousing’s ability to provide substantive benefits remains elusive for many companies. While hard-and-fast statistics are difficult to get, widely reported failure rates for BI projects range from 50 percent to as high as 80 percent. However, such failure rates have not stopped companies from continually trying to gain benefits from BI. The results of a survey released in January 2012 by Gartner found that among the top technology priorities for CIOs, number one was analytics and business intelligence.

ClickDesk Wonderful Combo – live chat, lite helpdesk, browser phone & social toolbar for websites

ClickDesk is a cloud based live chat tool with wonderful combo features – fastest live chat, lite helpdesk, browser phone and social toolbar.

UpToMarket, The Online Solution to Manage Your Dealer, Partners & Stores

UpToMarket is your online software solution to manage your partners, dealers, stores, and franchisees.

Leveraging Your IT Service Management Solution for Business Process Automation

To excel in an increasingly competitive business environment, organizations need to automate business processes wherever possible.

Measuring Service Level Agreements with IBM Tivoli Software

A Pirean executive discusses using IBM Tivoli Service Request Manager software to accurately measure service levels of providers.

Tivoli – Improving Service Delivery, Integration and Time to Market in Banking

Rob Thompson of SunTrust Bank discusses how automation with IBM Tivoli IT service management software has improved service delivery, integration and speed to market.

CA Service Desk Manager – What’s New in 12.6

CA Service Desk Manager r12.6 video demonstration on the new features in releases 12.6. They focus on analyst productivity enhancements and UI refresh. These are in addition to the full featured Service Desk Management solution.

CA Service Desk Manager – Support Automation

Self-Service with CA Service Desk Manager 12.6. Empowering analysts to lower MTTR and increase first call resolution by using Support Automation.