February 29th, 2012 | | Comments Off on Key Tenets in Service Desk Organization Redesign
The growing movement to improve IT service delivery and support has led many companies to rethink the structure and composition of their service desks. When planning such a reorganization, IT management must keep in mind that customers of the support organization do not have technology problems, they have business problems. The technology is merely a tool that these users need to use to accomplish a business task. With this in mind, the result is a set of basic principles that should guide organizational design and planning.
February 29th, 2012 | | Comments Off on How to Assure ERP Success: Taking Ownership Delivers Results for Carsound
More often than not, companies that implement an ERP system and have trouble achieving rapid return on investment (ROI) may labor under this misconception, or at the very least may underestimate their own role in successful implementation and operation of their new enterprise software environment.
February 29th, 2012 | | Comments Off on How to Avoid Delivering Bad Customer Service
Delivering high quality customer service plays a pivotal role in your company’s front-office activities. Get our FREE Customer Service guide and learn how you can deliver better service to your customers.
February 29th, 2012 | | Comments Off on Knowledge Management in the Support Center
When a support professional has access to knowledge, they can quickly assist customers with problems and inquiries. As a result Knowledge Management has become an essential practice
within today’s support centers. Customer service and support software allow companies to manage the interactions with customers and employees. When combined with Knowledge Management, the support center is able to improve efficiencies, increase satisfaction, and reduce the cost of service.
February 29th, 2012 | | Comments Off on How to Choose a Conferencing Provider
When choosing a web conferencing provider, you’re not just looking for a tool; you’re looking for a communications partner. Fortunately, there are dozens of web conferencing providers and services to choose from.
February 29th, 2012 | | Comments Off on How to Design and Deliver Effective Virtual Sales Presentations
Effectively engaging prospects is one of the greatest challenges you’ll encounter with a virtual sales presentation. If you don’t hold a prospect’s attention, you probably won’t make the sale.
February 29th, 2012 | | Comments Off on How to NOT Follow up and Destroy Your Business
Until recently there has been no solution to help manage the complex tasks involved with multi-step, multi-media follow up. People have been forced to come up with “creative” ways to get the follow up done… and believe me, I’ve seen some amazing creativity.
February 29th, 2012 | | Comments Off on Leveraging Social Media to Make Your Webinar a Success
Webinars are a cost effective alternative to in-person meetings, and they allow companies to expand their reach, target more people more often, and deliver a compelling, fully branded experience. One way to make your webinar a success is to take advantage of social media, such as Twitter, Facebook, YouTube and LinkedIn. That will allow you to advertise the event; draw more attendees; engage your audience before, during and after the event; and continue the conversation once the live meeting has ended.
SDL Tridion is web content management software incorporated within the SDL Web package. The platform provides users with a centralized web content management ecosystem that facilitates global content creation, targeting, testing, multi-channel distribution, translations social interactions.
February 29th, 2012 | | Comments Off on Leveraging Website Marketing: Top 10 Website Solution Capabilities
Your website should be the first, last and best touch-point for prospects, customers and partners. To ensure your website is fulfilling this promise, your Web CMS should support these top 10 capabilities for successful websites.
