February 28th, 2012 | | Comments Off on Modifying and Maintaining ERP Systems: The High Cost of Business Disruption
Today’s enterprise resource planning (ERP) systems are challenged to provide the architectural agility necessary to support businesses in a high-change, global environment (e.g., to accommodate merger and acquisition [M&A] activity, new financial or regulatory requirements, organizational restructuring, or new business processes). A recent IDC survey shows that the negative impact of business disruptions attached to ERP modifications is simply too high: a 20.9% decline in stock price, a 14.3% revenue loss due to delayed product launches, and a 16.6% decline in customer satisfaction.
February 28th, 2012 | | Comments Off on Using CRM to Sell More
This document is written to address the specific issues related to CRM and Sales Professionals. When considering a CRM solution, it is critical to understand the needs of your sales team members and how they would utilize this CRM application on a daily basis.
February 28th, 2012 | | Comments Off on Using the Voice of the Customer to Gain Business Benefit: How Customer Feedback Can Improve Business Performance
Despite the explosion in the number of ways customers interact with a company, benchmark research carried out by Ventana Research shows that contact centers handle the majority of customer interactions. As the primary interface point for customers, the center thus is the de facto face of the company, and how an agent handles an interaction can have a significant impact on perception of the company and its brand, and as a result on its business performance.
Customer profiling is one of the main driving actions that help in obtaining benefit from CRM. Simply put, this activity tells you who your customer is so that you can market and sell your services to him.
Many confuse the purpose of a job advertisement with a job description. These are both valuable tools, but are not replacements for one another.
February 27th, 2012 | | Comments Off on Less Is More: Increasing Manufacturer’s Efficiency through Inventory Reduction
ERP solutions are data-driven. This is arguably the most beneficial technology feature because it alerts users to the specific inventory needs right down to quantities and timing. The right ERP tool can analyze historic and current data such as customer orders, inventory balances, usage/shipment of each product, seasonal trends, etc. and apply these insights to future inventory predictions. Armed with this knowledge, manufacturers can make more intelligent decisions regarding how much inventory to keep in stock and how best to respond to customer demand, regardless of seemingly unpredictable fluctuations. This help ensure investments are being made in the right place and that operations remain efficient.
Paid search marketing solutions offer a broad range of functionality to make your online advertising campaigns easier to manage and much more effective. This article highlights the key features you’ll want in your paid search marketing solution.
February 27th, 2012 | | Comments Off on VAI: Smith Drug Company
By implementing VAI’s S2K for Distribution, Smith Drug Company enhanced existing, and acquired new and valuable technological capabilities. Due to S2K’s user-friendly interface, employees can quickly create reports and retrieve customer and order information. As a result, calls to Smith Drug Company’s IT department dropped 75 to 80 percent, noted Isaac Rogers, Vice President of Operations. This allows personnel to make better use of time, focusing on exceptional customer service and accurate inventory management.
Smaller organizations have unique financial management needs. With online accounting software, they can enhance operations by streamlining and automating transaction processing and other critical financial activities.
February 27th, 2012 | | Comments Off on VAI Web Development Services: Customers Achieve Quality Websites and Strong Web Presence
VAI) offers a myriad of web development services through its Web Design Studios such as graphic design, search engine optimization (SEO) guidance, e-commerce, web development, and internet marketing to help companies establish or improve their image and web presence.
