Quality customer service is a key element to building lasting business relationships. How management and staff members deal with problem customers will have a direct effect on the way future prospects perceive your business. This article provides six tactics to manage difficult customers and properly train your staff on how to react.
SAP IT Service Management is part of SAP CRM and is made to help IT organizations execute and manage IT services to meet company goals and reduce costs. SAP ITSM supports business processes that make it possible for companies to manage all aspects of their service desk operations. SAP ITSM is also a certified ITIL V3 compliant solution which helps companies adopt IT service best practices into their organizations.
SAP ERP Operations is made to help companies reach their full potential by improving day-to-day operations to maximize profits and make sure resources are allocated correctly. SAP ERP Operations helps companies automate and streamline operation processes, improve productivity by providing a role-based solution with centralized information and improve collaboration with all value chain partners.
SAP ERP Financials provides companies with core financial management features but can also be integrated with SAP BusinessObjects.
SAP BusinessObjects enables strategic alignment and predictable performance.
SAP Supplier Relationship Management is supply chain management software that automates and centralizes the procure-to-pay workflow and supports the entire e-procurement cycle. The platform works to improve overall cost management, facilitates supplier communications and enables users to integrate data through Ariba Procurement Content.
SAP SRM enables change, compliance, and greater visibility.
Learn how Consol Energy Inc. used SAP SRM to establish a single data repository and transform procurement procedures.
The primary functional and technical improvements delivered with SAP SRM 7.0