On-demand or on-premise? This is a tough choice that every company must face when evaluating CRM tools. While many industry experts claim that on-site solutions are more flexible and cost-effective, there is also plenty of research that shows that hosted CRM tools can deliver greater benefits.
Call center CRM software offers a broad range of features and functionality designed to empower agents to better respond to customer needs and requests. With call center CRM software, businesses can improve productivity, reduce service delivery costs, boost revenues, and improve customer satisfaction.
No talent management strategy would be complete without performance metrics, which provide insight into the success – or lack of – of the initiative. Read on to learn what should be monitored and measured, and how a talent management system can help.
Choosing between a Web-based CRM solution and an on-premise one is a critical part of any customer relationship management strategy. Although there are distinct differences between the two, both Web-based CRM and on-premise CRM can offer significant benefits to the companies that deploy them.
Companies who move to a virtual call center model can realize significant advantages, including reduced overhead costs, broader employee selection, improved agent retention and greater continuity of service.
Human capital management systems provide the tools and technologies needed to enhance all facets of HR administration and employee relationship management.
Talent management solutions provide powerful capabilities that enable companies to improve the way they acquire, manage, and build relationships with their employees. This article provides an overview of the key features and functionality of talent management systems.
As operating expenses continue to rise, today’s contact centers are under increasing pressure to contribute to their companies’ bottom lines. Read on to learn how call center software can help transform these cost centers into profit centers.
Companies of all types and sizes have turned to human capital management solutions to optimize workforce performance and enhance employee relationships. Read on to learn why your company needs a human capital management application.
Human capital management software is made to help companies track and manage their entire workforce. Human capital management software can also help companies make sure they hire the right employees.