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Delivering Improved Service More Efficiently

This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today’s economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.

Professional Services Automation Drives Profit

Professional services automation (PSA) is changing the way professional advisory firms run their business. For consulting agencies working in competitive markets, it can’t come soon enough.

How 3 Contact Centers Were Empowered to Succeed

For years, companies have talked about the importance of the customer and what it means for the organization; but without actions to support the words, such campaigns mean very little.

How Successful ERP Selections Are Made

When comparing ERP systems, functionality should be considered against the backdrop of the entire package – its technology and its vendor. Only by doing so can manufacturers ensure they make a right and lasting choice.

How to Assure ERP Success: Taking Ownership Delivers Results for Carsound

More often than not, companies that implement an ERP system and have trouble achieving rapid return on investment (ROI) may labor under this misconception, or at the very least may underestimate their own role in successful implementation and operation of their new enterprise software environment.

How to Avoid Delivering Bad Customer Service

Delivering high quality customer service plays a pivotal role in your company’s front-office activities. Get our FREE Customer Service guide and learn how you can deliver better service to your customers.

Leveraging Social Media to Make Your Webinar a Success

Webinars are a cost effective alternative to in-person meetings, and they allow companies to expand their reach, target more people more often, and deliver a compelling, fully branded experience. One way to make your webinar a success is to take advantage of social media, such as Twitter, Facebook, YouTube and LinkedIn. That will allow you to advertise the event; draw more attendees; engage your audience before, during and after the event; and continue the conversation once the live meeting has ended.

SDL Tridion

SDL Tridion is web content management software incorporated within the SDL Web package. The platform provides users with a centralized web content management ecosystem that facilitates global content creation, targeting, testing, multi-channel distribution, translations social interactions.

Leveraging Website Marketing: Top 10 Website Solution Capabilities

Your website should be the first, last and best touch-point for prospects, customers and partners. To ensure your website is fulfilling this promise, your Web CMS should support these top 10 capabilities for successful websites.

Strategies for a Successful CRM Implementation

Now more than ever, organizations of all sizes and descriptions are struggling to comply with regulations and manage the risks and penalties of failing to operate within the rules. Establishing, maintaining and proving compliance requires both money and time that executives and shareholders would rather invest in top-line growth.