The last thing any business wants is customers calling back repeatedly, growing more frustrated each time, just to get a seemingly simple issue resolved. Improving first call resolution is one of the most important aspects of call center operations, and it’s definitely something that all your agents need to be trained in to ensure consistent results.
Microsoft’s ERP offerings are similar at first glance since they’re all out-of-the-box solutions. They integrate with Microsoft Office and other products, and they affect similar financial processes. However, a closer look at Dynamics GP, Dynamics SL, and Dynamics NAV reveal key differences that can help you determine which solution is best for your operations.
Microsoft Dynamics has been a strong competitor in the ERP segment by offering solutions for both small and mid-sized business and enterprises. With AX 2012, Microsoft Dynamics has expanded upon its core features to deliver an even more robust solution.
Comparing help desk software features can help narrow the choices in the software selection process, enabling organizations to find the solution with the capabilities that answer their service requirements. Compare the features of top help desk software products from leading vendors and discover what these solutions have to offer.
Firms almost always consider software-as-a-service (SaaS) as a cost-advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model necessarily has a cost crossover point and if so, when?
Discover how Global Shop Solutions enabled Calnetix to improve their business and enhance their growth.
Track-It! is IT help desk software that provides users with help desk automation tools and knowledge base management. The platform is equipped with a keyword searchable known issue repository, efficiency tracking tools and allows users to leave IT team feedback for technician work reviews and resource justification and management purposes.
As you take advantage of all that a new ERP solution can provide, companies can now also take advantage of all that the cloud can provide. Massive money and time savings, increased flexibility, increased security, and worldwide access are just a few reasons why cloud ERP solutions are sharply on the rise.
ITIL is a method for organizing and delivering your IT services using best practices to help you give your team the utmost in efficiency, quality and collaboration. ITIL standardizes and formalizes the way service desk functions are delivered, among other IT elements. Through the shared knowledge of businesses, IT minds, and IT experts across several industries, ITIL continues to be a valuable resource to your organization.
Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management.