Contact vendor directly for pricing information.
Product is available as both an on-premise and as a Saas solution.
Platform is designed to work with small to midsize companies and across multiple industries.
Black Box, City of San Mateo, Memorial Care Health Services, PeoplesBank, Prudential Assurance
Track-It! is IT help desk software that provides users with help desk automation tools and knowledge base management. The platform is equipped with a keyword searchable known issue repository, efficiency tracking tools and allows users to leave IT team feedback for technician work reviews and resource justification and management purposes.
The software enables end-users to log service tickets and check existing ticket status through a built-in self-service portal, assists companies with software license management and mobile IT assistance through mobile help desk functionality. Additionally, the platform monitors key metrics, allows users to send reports via email through an automate scheduling tool and maintains a library of hardware, software and non-technology assets available for loan to end-users.
BMC Software was founded in 1980 and is headquartered in Houston, Texas.