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InvGate Service Desk Review

Product Snapshot


InvGate Service Desk is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Small Business, Medium-sized Business, Large Enterprise

Select Customers

Hitachi, Toyota, NEC, Skandia, MetLife

View Vendor's Product Page

About InvGate Service Desk

InvGate Service Desk InvGate Service Desk is a platform where you can centralize all your IT Support and Customer Service. Because information is displayed immediately, you can then modify the report to drill down and get more details, add more information or perform automatic filtering with just a click. All visualizations are interactive, which is essential to give you the visibility you need to drive process improvement in your service desk.

About InvGate
InvGate has developed the ultimate “enterprise IT Management Software” inspired from consumer Web technologies and social networks and applying the same usability principles to make the best, easy to manage ITIL Service Desk and IT Asset Management Software.

InvGate Service Desk Key Features

  • Gamification – reward and motivate staff with virtual or tangible incentives that are awarded for completing support oriented tasks
  • WorkFlows – Create, design and model your own process and workflows across different departments
  • Incident Management
  • Problem Management
  • Change Management
  • CMDB
  • Knowledge Base
  • Service Level Management (SLA’s)
  • Multi Dimensional OLAP Analytics & Reports
  • Social IT & Collaboration
  • Inventory
  • Software Deployment
  • Remote Desktop
  • Licensing Management
  • Software Metering

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