IT HELP DESK

SunView Software ChangeGear Help Desk Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is a web-based ticket management solution that utilizes the Microsoft .NET platform.

Customer Focus

Vendor works with companies of all sizes in the legal, healthcare, utilities, and media industries as well as federal, state and local government agencies.

Select Customers

Susquehana, HDVest, Dallas County Community College District, United Community Bank, StarTek

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About SunView ChangeGear Help Desk

SunView ChangeGear HelpDesk is an easy-to-use ticketing solution that allows companies to grow to the next level of IT maturity. Built on the ChangeGear Service Desk platform, this robust, scalable solution will meet all IT requirements today and in the future.

With enterprise-grade features such as business process automation, the easy-to-use incident module will improve ticketing processes, consistency and end-user satisfaction. SunView ChangeGear Help Desk improves the efficiency of each company’s ticket management and delivers quick implementation wins that drive immediate ROI.

About the Company

SunView Software, founded in 2003, is revolutionizing the way IT organizations manage IT services across the enterprise. At the core of all this change is a holistic approach to developing solutions that enable the automation of critical IT processes based on the ITIL best practices framework. SunView’s flagship product, ChangeGear, is an integrated IT service management platform for automating your organization’s IT best practices. This includes solutions for service management, change management, configuration management, self-service management and more. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes, providing greater visibility into the IT infrastructure, improved system uptime, reduced operational costs, improved security and enhanced customer service.