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Monitor 24-7 Inc IncidentMonitor Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as both an on-premise solution and as a SaaS solution.

Customer Focus

Vendor works withsmall, midsize and enterprise companies.

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About IncidentMonitor

Monitor 24-7 Inc IncidentMonitor IncidentMonitor is a ITIL service desk software solution for supporting the help desk and business processes. The software comes out of the box with 10 ITIL processes for a quick start. All processes can be changed to meet user-specific requirements. Customers achieve real tangible benefits such as an increase of first call resolution, decrease of request turnaround time and decrease of configuration and maintenance time for administrators.

The easy-to-navigate self-help portal for end users provides the user with knowledge articles immediately after logging a call. Contacting other people in the community is possible via the online community and direct contact with the support team is available via configurable chat. Various features like automated classification, knowledge article presentation, pro-active service level management, consuming assets and asset linking, chat collaboration and many other features have been developed specifically to assist the service desk team.

About the Company

Monitor 24-7 Inc was founded in 1999 and is headquartered in Markham, Ontario.


IncidentMonitor Key Features

  • 10 ITIL process templates
  • Self-service portal
  • Graphical workflow and form designer
  • Full service integrated CMDB and asset Manager
  • External partner collaboration for 3rd party tools
  • Pro-active service level management
  • Shared service center with unlimited processes
  • Integrated knowledge management
  • Service catalog


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