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IT HELP DESK

Monitor 24-7 IncidentMonitor Review

Product Snapshot

Product Pricing

Pricing starts at $36 USD per month per resource

Technology

IncidentMonitor ITIL Service Desk Software is offered as a SaaS solution or an on-premise solution.

Customer Focus

IncidentMonitor works for small, midsize and enterprise companies.

Select Customers

Contact vendor directly for case studies.

About IncidentMonitor

Monitor 24-7 IncidentMonitor IncidentMonitor is a PinkVERIFY ITIL service desk software solution for supporting the help desk and business processes. IncidentMonitor comes out of the box with 10 ITIL processes for a quick start. All processes can be changed to meet your own requirements. Customers achieve real tangible benefits such as an increase of first call resolution, decrease of request turnaround time and decrease of configuration and maintenance time for administrators. The easy to navigate self-help portal for end users provides the user with knowledge articles immediately after logging a call. Contacting other people in the community is possible via the online community and direct contact with the support team is available via configurable chat. Various features like automated classification, knowledge article presentation, pro-active service level management, consuming assets and asset linking, chat collaboration and many other features have been developed specifically to assist the service desk team.

About Monitor 24-7

Monitor 24-7 started in 1999. Growing steadily, the company developed the IncidentMonitor Service Desk software. The company is privately funded. The company is headquartered in Markham, Toronto. The European team works from the Haarlem office in the Netherlands and the UK is serviced from The Netherlands and from the Cookham, London office. Monitor 24-7 sells IncidentMonitor directly but does have a few resellers in various countries.

IncidentMonitor Key Features

  • 10 ITIL process templates
  • Self-service portal
  • Graphical workflow and form designer
  • Full service integrated CMDB and asset Manager
  • External partner collaboration for 3rd party tools
  • Pro-active service level management
  • Shared service center with unlimited processes
  • Integrated knowledge management
  • Service catalog

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