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Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with companies of all sizes.
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SolarWinds MSP Manager is IT help desk software that enables users to run IT help desks through an intuitive ticketing system, batch billing export capabilities, and customer and knowledge management functionality. The platform is equipped with scheduling tools that can export to external calendars, allows users to create and utilize branded customer portals, and manages all customer information including contact information and customer location.
The software enables users to create customer portals with an intuitive interface, ticket creation capabilities, and ticket status updates, as well as a user-facing dashboard with time logging tools, contract utilization, revenue forecasting, customer statistics, and employee statistics. Additionally, the platform is built with mobile functionality for ticket generation and management, push notifications, time tracking, and access to customer, device and system information.
SolarWinds was founded in 1999 and is headquartered in Austin, Texas.