Product is a SaaS solution and requires no additional hardware for installation.
Vendor works with midsize, large and multi-national enterprises.
Multi-Systems Inc (MSI), Heartland ECSI, Suntell, A.C.T. Lighting, Assured Software
TeamSupport is an IT Help Desk Support software that allows medium to large businesses to collaborate internally and to address customer tickets. The software integrates with both CRM and email software, in order to keep all information consistent across software solutions.
Tickets include all essential information with easy screencast integration. Knowledgebase is able to group and relate similar issues so that customers are automatically referred to relevant articles. TeamSupport Collaborative Customer Support provides integration with social networking tools such as forums, chat, and Wikis in addition to Facebook integration. The software is also available on mobile devices.
TeamSupport was founded in 2008 and is headquartered in Dallas, Texas.