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TeamSupport Review

Product Snapshot

Product Pricing
  • Enterprise – $55 per agent per month billed annually
  • Support Desk – $40 per agent per month billed annually

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with midsize, large and multi-national enterprises.

Select Customers

Multi-Systems Inc (MSI), Heartland ECSI, Suntell, A.C.T. Lighting, Assured Software


About TeamSupport

TeamSupport TeamSupport is an IT Help Desk Support software that allows medium to large businesses to collaborate internally and to address customer tickets. The software integrates with both CRM and email software, in order to keep all information consistent across software solutions.

Tickets include all essential information with easy screencast integration. Knowledgebase is able to group and relate similar issues so that customers are automatically referred to relevant articles. TeamSupport Collaborative Customer Support provides integration with social networking tools such as forums, chat, and Wikis in addition to Facebook integration. The software is also available on mobile devices.

About the Company

TeamSupport was founded in 2008 and is headquartered in Dallas, Texas.


TeamSupport Key Features

  • Advanced search functionality
  • Embeds screencasts into tickets
  • Mobile version available
  • Integration with Zoho, Salesforce, Facebook, Nicereply, MailChimp, screenr, Dropbox, beanstalk, and Networked Help Desk
  • API Available
  • Ticket automation reminds agents to follow up or of pending tickets
  • Tickets can be routed, escalated, and closed
  • SLA Management alerts users when they are nearing SLA violations
  • Displays all critical information in ticket
  • Tracks service contacts and knows when agreements are expired


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