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TeamSupport Collaborative Customer Support Review

Product Snapshot

Product Pricing
  • 14-day Free trial
  • Support Desk: $25 per agent/mo
  • Enterprise: $35 per agent/mo
  • Express: $20 per agent/mo
Technology

TeamSupport Collaborative Customer Support is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Mid-Size Business, Large Enterprise, Multi-National Enterprise

Case Studies

View Vendor's Product Page

About TeamSupport Collaborative Customer Support

TeamSupport Collaborative Customer Support TeamSupport Collaborative Customer Support is an IT Help Desk Support software that allows medium to large businesses to collaborate internally and to address customer tickets. The software integrates with both CRM and email software, to keep all information consistent across software solutions. Tickets include all essential information with easy screencast integration. Knowledgebase is able to group and relate similar issues so that customers are automatically referred to relevant articles. TeamSupport Collaborative Customer Support provides integration with social networking tools such as forums, chat, and Wikis in addition to Facebook integration. The software is also available on mobile devices.

About TeamSupport
TeamSupport was founded in 2008 and is headquartered in Dallas, Texas.

TeamSupport Collaborative Customer Support Key Features

  • Advanced search functionality
  • Embeds screencasts into tickets
  • Mobile version available
  • Integration with Zoho, Salesforce, Facebook, Nicereply, MailChimp, screenr, Dropbox, beanstalk, and Networked Help Desk
  • API Available
  • Ticket automation reminds agents to follow up or of pending tickets
  • Tickets can be routed, escalated, and closed
  • SLA Management alerts users when they are nearing SLA violations
  • Displays all critical information in ticket
  • Tracks service contacts and knows when agreements are expired
  • Allows grouping of tickets that are related
  • Social Networking capabilities such as forum and chat
  • A Wiki to store documents and update collaboratively
  • Automatically searches and presents relevant articles about a problem
  • Knowledgebase stores common issues
  • Includes a Customer and Product Database

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