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– Ivanti LANDESK Service Desk Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as both an on-premise and SaaS solution.

Customer Focus

Vendor works with midsize to global enterprises.

Select Customers

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About Ivanti LANDESK Service Desk

- Ivanti LANDESK Service Desk Ivanti LANDESK Service Desk is IT service desk software designed to be configurable and requires no coding in order to implement. The platform is equipped with a end-user self-service functionality, provides visual workflows and connects isolated IT tools, data and processes in order to improve service-level response times.

The software provides users with pre-built workflows, is designed to integrate with third-party systems, and is equipped with process-driven automation capabilities. Additionally, the platform facilitates incident, knowledge, change, request and HR processes through a robust CMDB.

About the Company

Ivanti was founded in 1985 and is headquartered in South Jordan, Utah.


Ivanti LANDESK Service Desk Key Features

  • Capabilities that do more than typical IT solutions, like process creation for facilities and HR
  • From service requests to process queries, LANDesk provides quick-setup templates for rapid call logging and incident handling
  • Use internal incident info to quickly customize procedures with Process Designer, used throughout the product for incident, problem, change, etc.
  • Service Desk helps IT choose from a list of template requests for fulfillment according to predefined processes
  • End users can choose Self Service or Service Catalog to open their request after relevant services have been filtered to them
  • Process Design is capable of sending requests through multi-level authorization, deployment, validation, and subscription
  • Standardizes service lifecycle process and thus reduces the cost of service by making sure proposed service is validated via demand, provider selection, financial scrutiny, provision model, HR and IT resourcing
  • Increased strategic alignment via increased standards and organization
  • Enables repeatable and scalable procedures for managing a catalogue via process focus
  • Capabilities for all 15 PinkVERIFY 3.1 toolsets, the most trusted tool certification program across the globe


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