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Aptean SupportSoft eService Review

Product Snapshot

Technology

Aptean SupportSoft eService is available as an on-premise solution.

Customer Focus

Mid-sized Business, Large Enterprise, Multinational Enterprise

Select Customers

AAA, Alliance of Indiana, Bay Valley Foods, Case New Holland, H.J. Heinz Company

About Aptean SupportSoft eService

Aptean SupportSoft eServiceAptean SupportSoft eService helps companies in the IT help desk, telecommunications, and high tech support industries solve support cases quickly and effectively. The software consists of two integrated suites that help automate and streamline the support system. The eService Suite contains tools that allow customers to connect to support through live chat, email, and phone, while providing support professionals with diagnostic tools to solve problems quickly and noninvasively. The ProactiveAssist Suite contains preventive self-monitoring and healing tools that detect problems, automate solutions, and manage performance and download options.

About Aptean
Aptean, a global leader in enterprise application software (EAS), gives businesses of all sizes a competitive edge. They empower people and businesses with end-to-end, industry-specific solutions to address complex business challenges more effectively. Their software applications and professional business services enable more than 9,000 customers, in more than 100 countries, to more successfully manage their business. Software built specifically for our target markets, aligned with deep knowledge across vertical industries, allow businesses to satisfy their customers, operate most efficiently and stay at the forefront of their industry.

Aptean SupportSoft eService Key Features

  • Real-Time Automated Resolution
  • Web Collaboration
  • E-mail
  • Live Chat
  • Phone Support Interface
  • Diagnostic Tools
  • CRM/Case Tracking Tool
  • Self-Service Web Tool
  • Virtual Representative
  • FAQ Database
  • Interactive Voice Response Tool
  • Templates
  • Multi-Channel
  • Automated
  • Remote Assistance
  • Case Management
  • Support Manager
  • Alerts
  • Download Manager
  • Performance Manager
  • Routing
  • Reporting

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