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Aptean SupportSoft eService Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as an on-premise solution.

Customer Focus

Vendor works with midsize, large and multi-national enterprises.

Select Customers

AAA, Alliance of Indiana, Bay Valley Foods, Case New Holland, H.J. Heinz Company


About Aptean SupportSoft eService

Aptean SupportSoft eService Aptean SupportSoft eService helps companies in the IT help desk, telecommunications, and high tech support industries solve support cases quickly and effectively. The software consists of two integrated suites that help automate and streamline the support system.

The eService Suite contains tools that allow customers to connect to support through live chat, email, and phone, while providing support professionals with diagnostic tools to solve problems quickly and noninvasively. The ProactiveAssist Suite contains preventive self-monitoring and healing tools that detect problems, automate solutions, and manage performance and download options.The suite is equipped with interactive voice response tools, enables users to manage multiple channels, provides users with remote assistance, and is equipped with case management functionalities.

About the Company

Aptean was founded in 2012 and is headquartered in Alpharetta, Georgia.


Aptean SupportSoft eService Key Features

  • Real-time automated resolution
  • Web collaboration
  • E-mail
  • Live chat
  • Phone support interface
  • Diagnostic tools
  • CRM/case tracking tool
  • Self-service web tool
  • Virtual representative
  • FAQ database


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