inContact Three-Minute Introduction
Three-minute overview video of inContact featuring CEO Paul Jarman.
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Making Sense of the Multichannel Contact Center
Learn how to build on your brand and create loyal customers in every channel.
The Cloud Contact Center Company
Learn more about how inContact can help you increase profitability.
Five Ways to Transform & Improve Your Call Center Culture
Five Ways to Transform & Improve Your Call Center Culture: Presented by Brandon Russell, Director of Operations, CLEARLINK.
What Is CRM?
Customer Relationship Management (CRM) solutions are used by large enterprises as well as small and mid-sized businesses to manage customer relationships. CRM systems allow companies to enhance productivity, reduce costs, increase revenues, and improve customer acquisition, service, satisfaction, and retention. CRM systems come in two primary options: hosted and on-premise.
What Is CRM 2.0?
More and more industry leaders are talking about CRM 2.0. But what it is exactly and what it means to today’s businesses remains unclear. Read on to learn more about this emerging and important customer strategy.
TrackerRMS Recruitment and Applicant Tracking Software
This is a video showing a day in the life of a Recruitment Consultant using TrackerRMS.
TrackerRMS CRM Software
Discover how TrackerRMS can optimize CRM processes such as opportunity management, lead management, mailshots, and more.
TrackerRMS CRM Outlook Integration
Learn how to integrate TrackerRMS with Microsoft Outlook to achieve greater productivity.
Workflow Example: Order Entry – Sales – Shipping – Finance
See how to coordinate information among order entry, sales, shipping, and finance personnel.