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Setting up a Virtual Classroom Environment

A virtual classroom environment can engage students in a fully interactive mode. Setting up a virtual classroom first requires a discussion of the pros and cons of hosted versus on-premises equipment and deciding which is best for the particular situation. Flexibility in terms of interaction can be afforded through the use of technology such as session recording and thin client environments. Finally, the virtual classroom environment can approach the equivalent of a physical classroom by facilitating feedback both in-session and afterwards.

Seven Tips for Making a CRM Software Purchase Decision

Selecting, purchasing, installing, and rolling out a CRM software solution can be complicated for any business. Here are some tips to help you simplify the process and keep your project on the path to success.

Seven Tips for Writing Better Survey Questions

Your survey questions are the heart of your survey and will determine whether your visitors participate or whether they lose interest entirely. A well-written survey can be very valuable, both in terms of gathering information and encouraging visitor participation.

Six Factors for Self-Service Success

With self-service software, businesses can increase efficiency and improve customer satisfaction, while reducing support-related costs. This article contains tips to help companies realize the full potential of their self-service software.

The Impact of Viral Marketing

Businesses are now including viral marketing techniques into their CRM efforts to communicate with their existing and prospective customers. As a businessperson, your strategic efforts in creating a viral marketing strategy will have a lasting positive influence on your business.

Best Practices for Virtual Classroom Training

Virtual classroom training can be effective when the instructor follows best practices to ensure an optimal training environment. Best practices include engaging and understanding the students, fine tuning the delivery, and making the most of existing technology.

The Sales Person’s Kryptonite

RFPs can leave you feeling powerless. Before you decide to respond to your next RFP, read this article. You can regain the power!

The Sales Person’s One-Word Job Description

Everyone is searching for answers on how to sell in a down economy. Many feel that the sales game has changed, but in reality the economic challenge has forced sales people to improve their skills and refine their approach.

The Second Dimension of Screening Sales Talent

Companies, when they interview, focus their attention on learning about the candidate. However, equal importance should be placed on the candidate interviewing them so that both sides can make a solid decision on the relationship.

The Secret to Overcoming the Price Objection

If you are in sales, not a day goes by without hearing the dreaded price objection. Or is it really an objection at all? In this article, you will learn a new approach to resolving the price concern.