How to Use CRM to Grow Your Business
A brief summary of how to determine if your CRM solution is part of your company’s value chain.
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“I Do!” Design an Offer That Commences the Sales Marriage
After a lengthy screening process, the hiring committee feels they have found the right sales candidate for the company. Now comes the tricky part, how do you design an offer and go through the offer stage of the process without damaging the relationship with the candidate?
When the Customer Is Not King
Conventional wisdom states that the customer is always right and he is the king. But increasingly businesses are being faced with customers who are plainly in the wrong but refuse to budge or understand. Customer awareness and influence is beginning to irk businesses especially when dealing with what could be called rogue customers.
CRM Readiness Checklist
So you’re about to begin a new customer relationship management project. Are you prepared? Use this checklist to determine your company’s CRM readiness level.
Customer Service Tactics to Handle Difficult Customers
Quality customer service is a key element to building lasting business relationships. How management and staff members deal with problem customers will have a direct effect on the way future prospects perceive your business. This article provides six tactics to manage difficult customers and properly train your staff on how to react.
ERP Software Implementation and ERP Implementation Best Practices
Your ERP implementation is not going to be like any other company’s process, so keep this in mind as you examine best practices. In taking a proactive approach to your research and selection process, you will be better educated and equipped when it comes to evaluating ERP software implementation processes.
What Is a Learning Management System (LMS)?
Learning management systems serve multiple purposes, primarily coming into use for administering training programs and delivering online e-learning courses. Such systems range from very simple tools to more sophisticated software that can be used in larger institutional environments.
What Is Customer Relationship Management?
Customer relationship management is a suite of tightly-integrated applications designed to streamline all client-facing interactions. With customer relationship management, businesses can improve productivity and cost-efficiency, while guaranteeing a superior customer experience.
What Is Enterprise CRM?
Enterprise CRM systems are for larger organizations. As such, customer-facing processes are much more complex and multi-faceted. This article explores the ways in which enterprise CRM tools differ in terms of features and audience.
What Is IT Help Desk Software?
IT help desk software solutions can empower companies of all types and sizes to respond to employee technical issues faster and more efficiently than ever before. With IT help desk software, organizations can increase productivity, reduce support costs, accelerate problem resolution, and boost employee morale and retention.