It's based on in-depth market research, using a combination of market share, history of the company, solution offering, customer sentiment/critical reception, and user experience.
Do you mean the workout software listed on this PowerAgent website. I am not familiar with any business-related software of that name.
SAP is the leading ERP vendor, and most of the Fortune 500 uses them.
Cost. SAP BO is a great solution, but it's not cheap, especially when there's a Roambi that's free. SAP is spending a lot of time and effort in BI these days, so I am hoping to see them take their products into the new cloud era. They already have HANA, ...
To add to James' answer, it's also a matter of maintenance - of installing software on your computer and then making sure it's up to date and that you have the right specs for it to even run properly etc. Really, this is just a matter of cloud vs. on-premise.
Have you tried SugarCRM, Pipedrive, Highrise, Zoho or Salesforce.com? Each CRM solution has its pros and cons, of course, but in terms of a solid CRM tool offering the most commonly requested functionality for an SMB, all of the aforementioned are worth checking out.
If you're familiar with SAP at all, then their Business One offering shouldn't be too hard to learn. It's pretty user-friendly, offering a wealth of functionality (which, admittedly, some might find overwhelming - you can't pick and choose what you really need). And if that weren't enough, you can add ...
Oracle, PeopleSoft, SAP and SSA all fit the bill.
Many of the leading CMS providers have also developed mobile versions of their solutions, so you might want to check out WordPress, Drupal or Joomla.
According to a recent survey conducted by research firm KLAS, the top 10 vendors are Avega (MedAssets), Business Objects (SAP), Cerner, Cognos (IBM), Eclipsys, Lawson, McKesson, Microsoft, Oracle, and Siemens
I don't have any numbers on this, but the verticals I've seen represented the most are Automotive, Industrial Manufacturing, Chemicals / Energy, High-Tech, Retail, Aerospace / Defense, Service, Food / Beverage, Apparel, Entertainment, Pharmaceutical.
Personally, I've had the most success with GoToMeeting and WebEx, very easy-to-use and fairly reliable tools.
I recently read an article about start-ups turning to SAP's Business ByDesign; however, I would think not every start-up can actually afford it right off the bat (either from a financial or logistical perspective). That being said, you could start small with a QuickBooks or Peachtree solution, or look into cloud ...
I've used WebEx for this in the past and it worked well. I can't promise you it's the best solution out there, but it works for what it needs to do.
Salesforce is a major player in the CRM market, but whether it's a "good" CRM solution will ultimately depend on your requirements. Perhaps you could elaborate on those a little bit?
Jane, what are your requirements? In order to determine which solution might be the best fit for you, we'd have to know what you're looking for exactly. WordPress is, of course, a very well-known CMS, but there are also other options, like CrownPeak.
What are your requirements? There's always QuickBooks, but if you're looking for something more along the lines of an ERP solution, you might consider NetSuite, Sage, Epicor, or Brightpearl.
SugarCRM and ZohoCRM are two inexpensive but robust solutions, reviewed here and here respectively.
There was a post on the site last week about the top free CRM solutions. In short: Zoho, SugarCRM, Capsule CRM, Free CRM, Fat Free CRM, Base. I would suggest reading through the article, as it's pretty informative.
Wamanga, have you considered Sage Peachtree? They are probably QuickBooks' largest competitor, offering very similar functionality.