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Paul W.

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Are there good alternatives to Remedy for trouble-ticketing solutions in large companies?

Aug 22, 2013

Paul W. answered this question:

We switched from Remedy to OTRS (http://www.otrs.com/en/). There are many help desk systems out there, but if you're using Remedy my guess is you're expecting a rich set of features and OTRS has that in my experience. There are plenty of large companies using it. We started with and still use the ...

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