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GoToAssist White Paper: ASP – The Great Customer Experience

There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful.

GoToAssist White Paper: Driving IT Help Desk Efficiency with Customer Centric Remote Support

The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That’s why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

Measuring the Business Impact of Support

Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured – despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.

Delivering Improved Service More Efficiently

This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today’s economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.

It’s Time to Review – and Renew – Your Telecommuting Policy

Most companies will save money by formalizing their telecommuting policies and standardizing support practices. Informal policies and ad hoc support result in inconsistencies about who can telecommute and what costs the company covers. Additionally, absent a formal policy, IT support costs will be higher when nonstandard and personal devices are connecting to the network.

People + Processes + Technology: Creating a Winning Formula for Customer Support

Service desks can employ the best agents in the world, or run the most sophisticated technologies, but without effectively combining the two, and directing their interactions based on sound processes, they won’t deliver service and support that differentiates. Some service transformation tools, such as remote support, not only improve customer service delivery, but positively impact employees and business processes as well.

Powering Your Global Professional Service Workforce with Web-Based Meeting and Collaboration Tools

This White Paper identifies some of the insights gained from a recent benchmark survey on how globalization drives the need for Professional Service Organization (PSOs) to rely on collaboration and remote service delivery tools like Citrix® GoToMeeting® Corporate and Citrix® GoToAssist® Corporate.

GoToAssist Express Beta Customer Testimonials

GoToAssist Express customer testimonials.

GoToAssist Demo

GoToAssist is just like GoToMeeting but this version is MUCH better.

Computer Tech Support with GoToAssist Express

Watch this video and learn how to use Citrix GoToAssist for computer tech support.