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Five Top CRM Companies

Which CRM companies deliver superior products and outstanding service? The 2011 CRM Market Leaders, hand-picked by the editors at CRM Magazine, highlight the best CRM solutions on the market today.

Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM

Emulating the model of the private sector, local governments are stretching to improve the quality and convenience of services provided to their citizenry and other constituents. The standard for service has been changing rapidly, with a dramatic raise of the bar of expectations for the availability and responsiveness of service resources. Customers in the for-profit world have come to expect seamless and convenient self-service options as well as integrated and accurate information from their service providers.

Microsoft Dynamics CRM – Personalize CRM

This demo shows how to personalize Microsoft Dynamics CRM 2011 to suit individual roles.

Microsoft Dynamics CRM

A look at how Microsoft Dynamics CRM 2011 automates key processes