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This product has been renamed or acquired by another company. You can find the new product offering at Blackberry Enterprise Mobility Suite.MOBILE DEVICE MANAGEMENT
– BoxTone Support Management Review
Product Snapshot
Technology
BoxTone Support Management is available as an on-premise solution.
Customer Focus
BoxTone works with small and mid-sized companies.
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BoxTone Support Management
BoxTone Support Management provides you with a centralized console from where you can work with all support cases for your company’s mobile devices. The program separates your support staff into tiers so that the more severe cases go to more experienced workers. To help you and your staff solve problems, the system provides you with full real-time data for your devices, gives you the option of remotely troubleshooting them, can automatically diagnose problems, and works at an enterprise scale. BoxTone Support Management aims to reduce your IT asset downtime by up to 50 percent and is fully scalable.
About BoxTone
BoxTone was founded in 2005 and is headquartered in Maryland. All together, the company’s products have helped companies save over 80 million dollars.
BoxTone Support Management Features
- On-premise mobile device support software solution
- Works with devices from Apple, Android, and BlackBerry
- Divides your service staff into tiers and sends cases to them based on severity and escalations
- Shows all mobile device statuses in real-time
- Pulls up key data for each device, such as model, phone number, OS version, etc
- Can automatically diagnose problems
- Allows you to troubleshoot devices remotely
- Reduces downtime by up to 50%
- You can set certain users up as VIPs so that they get more premium service
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