BoxTone Support Management is available as an on-premise solution.
BoxTone works with small and mid-sized companies.
BoxTone Support Management provides you with a centralized console from where you can work with all support cases for your company’s mobile devices. The program separates your support staff into tiers so that the more severe cases go to more experienced workers. To help you and your staff solve problems, the system provides you with full real-time data for your devices, gives you the option of remotely troubleshooting them, can automatically diagnose problems, and works at an enterprise scale. BoxTone Support Management aims to reduce your IT asset downtime by up to 50 percent and is fully scalable.
BoxTone was founded in 2005 and is headquartered in Maryland. All together, the company’s products have helped companies save over 80 million dollars.