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Feedbox CEM Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing informatoin. Prices vary depending on customizations of solutions.

Technology

Feedbox CEM is available as a SaaS solution that requires no additional hardware.

Customer Focus

Feedbox works enterprise, multinational and mid-sized customers in all industries.

Selected Customers

Walmart, Outback Steakhouse, Volkswagon, Comex, Bridgestone

About Feedbox CEM

Feedbox CEM Feedbox CEM is a customer experience management software solution that helps users understand their company’s customer feedback aggregate in real-time. At the start, customers supply feedback via touchscreen terminal or web portal. The program then takes all these messages and puts them through a BI modeling tool. Users can segment feedback through a number of criteria for analysis and set alerts for times when the aggregate falls below a certain threshold. Lastly, Feedbox CEM can create surveys in batches via software wizard and distribute them quickly.

About the Company

Feedbox was founded in 2010 and is headquartered in Israel. The company serves clients in North America, South America, Europe and Asia.

Feedbox CEM Key Features

  • SaaS customer BI software solution
  • Uses a program wizard to create surveys en masse
  • Users can answer surveys via web portal and touchscreen terminal
  • Gathers all feedback and puts the aggregate through a BI modeling system
  • Can segment responses by a variety of criteria
  • Sends out alerts if the aggregate feedback falls below a certain happiness threshold
  • Can issue rewards to customers who send back surveys

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