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Fuze Suite Review

Product Snapshot

Technology

On-Premise and Software-as-a-Service

Customer Focus

Small Business, Medium-sized Business, Large Enterprise

Select Customers

Calendars.com, Careerbuilder, Dell, Expedia, NPR, AAA Clubs, Credit Unions

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Fuze Suite

Fuze SuiteThe Fuze Suite is an offspring of social CRM (SCRM) and E2.0 technologies that blends multi-channel support with online community technology to create a one-of-a kind solution. The Fuze Suite facilitates knowledge sharing across an organization by selectively extending content, building reputations, while sustaining and evolving content for self-service and assisted-service when, where and how your stakeholders need it.

About FuzeDigital
FuzeDigital’s CEO and founder was a former CIO for a multibillion dollar bank. Having been on the other side of the fence, he built FuzeDigital with a dedication for delivering a high quality product that customers can depend on from a company of integrity. FuzeDigital adheres to core values that ensure their customers receive the greatest possible return from their Fuze Suite investment, yet they are also attentive to creating a balanced and healthy work environment for their staff. FuzeDigital’s vision is to continue to provide leading-edge technology to companies that share a passion for exceptional service, support and community.

Fuze Suite Key Features

Base delivery of the Fuze Suite includes:

  • Community Knowledge Base (including patented Reputation Engine)
  • Email/case Management
  • Contact Management
  • Feedback Management
  • Online Reporting & Dashboards


Users can add on to the base modules as appropriate. Optional modules include:

  • Fuze Social (Community Answers, Ideas & Conversations)
  • 2-way secure communications
  • Personal finance content and calculators (Knowledge Packs)
  • Chat
  • Multilingual sites
  • Usage Analytics

 

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