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KnoahSoft Harmony 3.0 Review

Product Snapshot

Technology

KnoahSoft Harmony 3.0 is offered as a software-as-a-service solution.

Customer Focus

This software works for small, mid-sized and enterprise organizations.

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About KnoahSoft Harmony 3.0

KnoahSoft Harmony 3.0KnoahSoft’s Harmony 3.0 is a VoIP-enabled SaaS contact center management solution that enables you to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics. Apart from giving organizations of any size a cost-effective solution, Harmony 3.0 also provides flexibility by way of add-on modules (for example: evaluations, surveys, security, and coach & learn).

Finally, it allows for better agent performance management since its collaborative structure and transparency give members insight on common objectives, KPIs and metrics. This makes it an effective tool for analyzing individual and corporate performance.

About Knoah Solutions
KnoahSoft is a privately-held company based in Henderson, Nevada, providing VoIP solutions for government, telecommunication companies, financial institutions, healthcare organizations, and business process outsourcing around the globe.

KnoahSoft formed in 2003 as a division of Knoah Solutions, an offshore call center with more than a thousand agents, and was established to fulfill the need for a reliable, affordable call center solution that their parent company could use.

Harmony 3.0 Key Features

  • Easy to set up and use, accessible from anywhere in the world
  • Real-time dashboard and messaging portal
  • Web-based alert manager displaying all alerts in system
  • Record calls, emails, chat sessions all the time or on-demand, including screen capture
  • Ability to monitor via real-time dashboards
  • Customizable KPI and metrics for agent performance management
  • Train agents via e-learning and coaching modules

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