Contact vendor directly for pricing information.
Product is offered as a SaaS solution.
Vendor works with small, mid-sized and enterprise organizations.
Contact vendor directly for case studies.
The Harmony Suite is a VoIP-enabled SaaS contact center management solution that enables users to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics. Apart from giving organizations of any size a cost-effective solution, the Harmony Suite also provides flexibility by way of add-on modules (for example: evaluations, surveys, security, and coach and learn).
Finally, it allows for better agent performance management since its collaborative structure and transparency give members insight on common objectives, KPIs and metrics. This makes it an effective tool for analyzing individual and corporate performance.
KnoahSoft was founded in 2005 and is headquartered in Ann Arbor, Michigan.