Product runs on a SaaS platform and is accessible on mobile devices.
Lithium serves large and multi-national enterprises.
Best Buy, Sony Europe, Telstra, Sephora, Barclaycard
Lithium Platform is a community forum and social media management software solution that helps your business engage with potential customers by delivering engaging and compelling experiences across channels. The Lithium Platform comprises three diverse applications: Online Communities, Social Media Management and Social Media Analytics. The Online Communities module allows companies to build an online customer community and process customer service requests.
The Social Media Management product allows businesses to respond to conversations on social networks and manage various social accounts. Through the Social Media Analytics tool, the Lithium Platform allows companies to measure and analyze data pulled from social programs to gain actionable insights and improve social strategy. Businesses can utilize Lithium Platform to increase social marketing efforts, improve multi-channel social support and better engage both potential customers and current customers.
Lithium is devoted to providing solutions for marketing, product development, sales and customer service department. The company offers their own social media site called Lithosphere, which is dedicated to educating, sharing and exchanging ideas on and experiences with social engagement and social media monitoring.