Contact vendor directly for pricing information.
Product is available as a SaaS solution that requires no additional hardware.
Vendor works with enterprise and mid-sized customers.
Remploy, First Savings Bank Northwest, European Employment Services, Nykredit, Drive Vauxhall
Netop Live Guide is a customer service software solution that works across audio, video and web browser channels. From within a centralized dashboard, users can initiate calls, send out chat requests, pull up customer information and customize what they see on their UIs. During each call, the program can record call data, start a shared browser view for troubleshooting and work remotely with customers’ computers.
The system also has a social media and email feature that allows users to embed chat windows inside messages. Lastly, Netop Live Guide can send out automated responses to frequently asked questions.
Netop was founded in 1981 and is headquartered in Denmark. The company has additional offices in Asia and North America.