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Product is available as a SaaS solution that requires no additional hardware.
Vendor works with enterprise companies across a variety of fields, including healthcare, retail, financial services, insurance, communications, public sector, and transportation.
Cisco, Xerox, Orange Business Services
Pega Customer Decision Hub unifies business intelligence insights with real-time decision engines. The result of this is a centralized hub, where business intelligence and outcomes are fused with the various aspects of business operations. The hub includes self-learning models that suggest actions that allow for adaptive, real-time decision making. All actions can be personalized across all channels. Users can obtain information using self-learning models that are fueled by contextual data in real-time.
Next-best-action strategies can be developed using the hub with configuring, sequencing and arbitrating between a variety of company and customer tactics such as sales, services, risk and operational decisions. The platform additionally houses a robust selection of business rule types, declarative rules, decision tables and trees and rules management capabilities to solve problems in and ensure compliance with tax optimization, product configuration, and offer management.
Pegasystems was founded in 1983 and is headquartered in Cambridge, Massachusetts.