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ProProfs Knowledgebase Review

Product Snapshot

Product Pricing

Product is available as a free version and in the following plans:

  • Professional – $29 per month
  • Team – $79 per month
  • Business – $129 per month
  • Enterprise – $299 per month

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with medium-sized businesses to large enterprises.

Select Customers

Contact vendor directly for case studies.


About ProProfs Knowledgebase

ProProfs Knowledgebase ProProfs Knowledgebase is knowledge management software that facilitates company wikis, FAQs, documentation and internal knowledge bases designed to support customer service and employee training processes. The platform provides users with a searchable online resource center, allows users to create online reference material that incorporates video and images, and allows end-users to access mobile-optimized documents for iPhone, iPad, Android, and iOS.

The software ensures all documents fit all screen sizes, supports team collaboration and knowledge sharing, and allows users to define permissions for access control and authorization. Additionally, the platform integrates with Google Analytics, enables users to gather feedback from customers, and allows users to publish documents in PDF file format.

About the Company

ProProfs is headquartered in Los Angeles, California.


ProProfs Knowledgebase Key Features

  • Analytic report generation
  • Authenticates users with SSO
  • No HTML knowledge or skill set required for implementation
  • Customizable to match company branding ideas
  • Password and privacy control security settings


Products Similar to ProProfs Knowledgebase

  • Anuj Mishra

    Best knowledge base software

    I absolutely love the product. With ProProfs knowledgebase software, our clients are able to find answer to their most important questions within seconds. I can proudly say that ProProf’s knowledge management software has played a key role in enabling us to boost our business  by allowing easy uploading of files, documents, videos and more. Our company is set for success with ProProf knowledgebase software.

  • Excellent tool for collaboration

    I was introduced to ProProfs knowledge base 2 years back and was immediately impressed how it helped the varied internal teams to adopt a cohesive approach towards collaboration and partnership.

    It was used primarily used as an internal knowledge base for processes, questions, etc. and it has been extremely helpful in this regard.

  • Royan Braun

    Great knowledge repository tool and excellent support team :-

    As a customer support rep, I understand what it means when a solution provider makes extra effort to help you get acquainted with the tool. The tool has proven as a boon for our customer support team because now we don’t spend hours to find information or coordinating with other teams. This platform has made us self-reliant. I would like to thank ProProfs team for offering outstanding service and ensuring that we only get the best.