Contact vendor directly for pricing information.
Product is available as a SaaS solution and does not require additional hardware for installation.
Vendor works with companies of all sizes.
SunTrust, CyberGlove Systems, eMerchantClub, BikeReg.com
SmartSupport is knowledge base management and community forum software equipped with article optimization tools, facilitates multi-channel support processes, and allows users to customize the interface to match company branding ideas. The platform is built with intelligent content search algorithms designed to populate search results as queries are typed, media-rich article editing tools, and custom forms and tagging capabilities.
The software allows users to create and implement unlimited portals, is equipped with a library of templates as well as customization options, and works to reduce repetitive question-and-answer processes through routing and notification settings. Additionally, the platform analyzes user behaviors and knowledge base performance, facilitates support processes through live chat and call centers, and enables users to upload documents, videos, and images to build and supplement knowledge bases.
Safeharbor, an Enghouse Interactive company, was founded in 1998 and is headquartered in Tukwila, Washington.