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– SAP CRM for Service Review

Product Snapshot


SAP CRM for Service is available as an on-premise solution.

Customer Focus

SAP works with multinational, enterprise and mid-sized customers.

Selected Customers

Aareal Bank Group, Abantia, ABYAT, ADAMA Agricultural Solutions Ltd, Adarsh Credit Co-operative Society

About SAP CRM for Service

- SAP CRM for Service SAP CRM for Service is a CRM software solution designed for contact centers and service agents. At the start, the program can take existing marketing materials and run targeted campaigns towards specific contact segments. As contacts start to inquire about products and services, users can send out price quotations and create service contracts. In the event that customers need aid over the phone, the system can pull up their interaction histories and guide reps through case resolution. All customer interactions and purchases are fully tracked, and users can send out work orders to third party field agents to help resolve issues. Lastly, SAP CRM for Service monitors all active service contracts and tells agents to contact customers whose contracts are set to expire.

About SAP
SAP is one of the world’s largest business software companies and the third-largest software supplier overall. Founded in 1972 as Systems Applications and Products in Data Processing, SAP has a rich history of innovation and growth that has made them a leader in providing collaborative business solutions for all types of industries – in every major market. The company, headquartered in Walldorf, Germany, employs more than 51,800 people in more than 50 countries and serves more than 76,000 customers in more than 120 countries.
SAP has leveraged their extensive experience to deliver a comprehensive range of solutions such as in to empower every aspect of business operations. SAP has created software solutions like SAP accounting software that can be used by companies of all sizes to use to reduce costs, improve performance and become more agile to respond to changing business needs.

SAP CRM for Service Key Features

  • On-premise CRM software solution
  • Can launch targeted marketing campaigns
  • Sends out quotes to contacts for service contracts
  • Identifies service contracts that are set to expire
  • Tracks all customer interactions and purchases and can pull up full histories
  • Guides service reps through case resolution
  • Can issue work orders to third party workers to assist with case resolution


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