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ShoreTel Core Software Review

Product Snapshot

Technology

ShoreTel Core Software is available as a SaaS solution that requires no additional hardware.

Customer Focus

ShoreTel works with customers of all sizes.

Selected Customers

Contact vendor directly for case studies.

About ShoreTel Core Software

ShoreTel Core Software ShoreTel Core Software is a full cloud telephony software solution that provides essential phone infrastructure for companies. The program features a fully scalable communication network and provides visibility over all phone assets and actions. Whenever an incoming call arrives, the user can route it, send out chat messages to other users, and keep a recording of the call. Users also have the option of setting up an auto attendant that lets customers navigate through the phone network via numerical pad inputs. Lastly, ShoreTel Core Software can generate performance reports and traffic analytics on-demand.

About ShoreTel
ShoreTel was founded in 1996 and is headquartered in Sunnyvale. The company is publicly traded.

ShoreTel Core Software Key Features

  • SaaS cloud telephony software solution
  • Acts as a centralized console for all web, audio and video communications
  • Keeps track of all program usage
  • Shares visual content and media throughout a company
  • Records calls for archiving purposes
  • Features an auto attendant that can help customers go through the phone directory
  • Users can transfer calls and pull up information on customers in the program

 

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