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Vanilla Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

  • Starter – $299 per month
  • Corporate – $599 per month
  • Enterprise – $1,199 per month
  • VIP – Contact vendor directly for pricing information

Product is available as an open source on-premise solution or as a SaaS solution.

Customer Focus

Vendor works with small and mid-sized companies and across multiple industries.

Select Customers

Hootsuite, Avant, Miniclip, ShipStation, The Bump


About Vanilla

Vanilla Vanilla is community forum software that works to increase customer loyalty, improve customer service, receive and utilize feedback and convert prospects into clients or customers. The platform is full featured and designed to be highly configurable in order to be meet all company- and user-specific requirements.

The software supports multiple discussion types including posting questions and participating in polls. Additionally, the platform allows users and members to format posts with HTML, markdown, or bbcode, include images through a drag-and-drop functionality and embed videos.

About the Company

Vanilla was founded in 2009 and is headquartered in Montreal, Canada.


Vanilla Key Features

  • Automatically recognizes Tweets, Vines and Pins
  • Utilizes @ mention functionality
  • WYSIWYG editing options
  • User profiles designed to manage discussions, comments, reputation, reactions, badges and abilities
  • Includes for avatar generation


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